Yayzi - Notice history

The specialist engineering team is on-site and has installed the new fibre, with splicing now nearing completion. We are beginning to see services restoring. Major Incident Management is working closely with internal and on-site teams to resolve the issue as swiftly as possible.

The specialist engineering team is on-site and has installed the new fibre, with splicing now underway. Major Incident Management is working closely with internal and on-site teams to resolve the issue as swiftly as possible. Completed Actions: Splicing of damaged fibre has commenced.

The Major Incident Team is currently investigating an incident affecting services in Rugby. The specialised engineering team has been delayed in reaching the site. We anticipate their arrival shortly to complete the remedial works. We are working diligently to resolve the issue as quickly as possible.

The Major Incident Team are pleased to inform you that the issue has been resolved at approximately 12:32 30/12/2025. The issue impacted National Handoff FTTH Services in Crawley.

Thank you for your patience during this time. The Major Incident Team aim to have the full Major Incident Report available within 10 working days of the incident being resolved.

The Major Incident Team is currently investigating an issue affecting FTTH services. The cause has been identified as damaged fibre subduct.

We have been unable to commence replacing the fibre cable as the engineers require access to a carriageway chamber. This necessitates traffic management, and we are liaising with the local authority to get this approved as an emergency. In the meantime, engineers are attempting to straighten the kinked subduct and cable to temporarily restore service.

Engineers are on-site conducting investigations.

They have tested multiple fibre tubes; however, all tested so far have been broken. Further testing is currently underway to determine whether there is spare fibre available to migrate services onto or if the damaged fibre will need to be replaced..

We are continuing to work on a fix for this incident. The engineer has attended and it has been determined that the issue appears to with further up the chain. We will post updates as we get them from our vendor.

Our engineer has given an ETA of 4:05pm today and will begin investigations once they arrive.