Yayzi - Notice history

Wifiman is now operational! This update was created by an automated monitoring service.

We have successfully applied a fix to address the issue on our DHCP server. Despite extensive testing to implement a solution without requiring a reboot or clearing of DHCP sessions for all users, it has unfortunately proven necessary to proceed with this action.

As a result, we will be performing a full reboot in the next 5 minutes of the DHCP server and clearing all DHCP sessions as a matter of urgency. Please note that connections will drop for users who are currently connected, but this will only last for a few moments. It is very important not to reboot any equipment during this process, as it may cause further disruption.

We are confident that this step will resolve any outstanding issues and restore optimal service. We apologise for any inconvenience this may cause and appreciate your patience as we work to ensure a stable network experience for all customers.

We're currently testing a fix for the DHCP issue, please bear with us - do not reboot any equipment.

We are working on a fix for this currently, we may have to reboot the DHCP server. If we do we will let you know ahead of time.

Community Forum is now operational! This update was created by an automated monitoring service.

National Network is now operational! This update was created by an automated monitoring service.

The cable work has been successfully completed, and we have begun lifting speed management. Speeds should already be returning to expected levels for most customers.

We are, however, aware of an issue affecting DHCP for some customers. Our team is working on this as a matter of urgency. Please do not reboot, reset, or power off any equipment unless instructed to do so by our team.

Thank you for your patience and understanding as we resolve this issue.

We are pleased to inform you that a CityFibre engineer is now on-site and working diligently to add the extra capacity to the network.

Important: While the engineer is working, please refrain from running speed tests until we give the all-clear. Running speed tests during this process can produce inaccurate results and may interfere with diagnostics.

Thank you for your understanding and patience as we work to restore your service.

If you are experiencing extremely slow speeds, please do not reboot your equipment. Rebooting can disrupt your connection during this time.

Our works are complete on our side as planned and CityFibre engineers are now working on opening up the capacity between now and Friday on the network and normal service will resume.

We sincerely apologise for the issues you’re facing during this transition to a faster, more reliable network, and we appreciate your patience.

This has now been resolved, thank you for your patience and apologies for the downtime.

We're now monitoring the network to ensure stability.

We're expecting connections to be restored over the next few hours.

We are continuing to work on a fix for this incident. We hope to have a meaningful ETA in the next few hours.

We are continuing to work on a fix for this incident. Due to the location of the break, it could require roads to be dug which will require permits. At the moment our partners are working to resolve this without the need for civils work to be carried out.

A fibre break has been located and unfortunately it could take some time to fix. We are working with our partners closely to get a fix done as soon as possible.

We've identified an issue with our upstream provider and we are working with them to resolve the issue, and find the exact nature of the fault.