Major Incident Update
We are aware of an ongoing incident affecting a number of services. Our Engineers are conducting preliminary investigations to determine the comprehensive Service Impact Analysis.
We apologise for the inconvenience caused. Our main priority is to deliver the levels of service that our customers deserve and as such we have invoked our Major Incident Process. CityFibre are working to affect a full restoration as soon as possible.
Inverness, Aberdeen, Glasgow, Renfrewshire, Stirling
13th May 2025 11:22
INC0274244
Major Incident Under Investigation
Description:
Major Incident - INC0274244 - Significant Impact to National services in Glasgow, Inverness and Aberdeen
Update:
We are aware of an ongoing incident affecting a number of services. Our Engineers are conducting preliminary investigations to determine the comprehensive Service Impact Analysis. We apologise for the inconvenience caused. Our main priority is to deliver the levels of service that our customers deserve and as such we have invoked our Major Incident Process. CityFibre are working to affect a full restoration as soon as possible. We will continue to issue regular updates until all services have been restored. Further details will be issued within 15 minutes.
Affected Products:
Business FTTP
FTTH
