Yayzi - Notice history

All systems operational

Yayzi Website - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2024
Nov 2024
Dec 2024

Community Forum - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 99.99%
Oct 2024
Nov 2024
Dec 2024

Account Portal - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2024
Nov 2024
Dec 2024

National Network - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 98.90%
Oct 2024
Nov 2024
Dec 2024

CityFibre - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2024
Nov 2024
Dec 2024

MS3 Networks - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2024
Nov 2024
Dec 2024

Freedom Fibre - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%
Oct 2024
Nov 2024
Dec 2024

Wesham - Operational

99% - uptime
Oct 2024 · 95.92%Nov · 100.0%Dec · 100.0%
Oct 2024
Nov 2024
Dec 2024

Notice history

Dec 2024

DHCP Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    We have successfully applied a fix to address the issue on our DHCP server. Despite extensive testing to implement a solution without requiring a reboot or clearing of DHCP sessions for all users, it has unfortunately proven necessary to proceed with this action.

    As a result, we will be performing a full reboot in the next 5 minutes of the DHCP server and clearing all DHCP sessions as a matter of urgency. Please note that connections will drop for users who are currently connected, but this will only last for a few moments. It is very important not to reboot any equipment during this process, as it may cause further disruption.

    We are confident that this step will resolve any outstanding issues and restore optimal service. We apologise for any inconvenience this may cause and appreciate your patience as we work to ensure a stable network experience for all customers.

  • Update
    Update

    We're currently testing a fix for the DHCP issue, please bear with us - do not reboot any equipment.

  • Update
    Update

    We are working on a fix for this currently, we may have to reboot the DHCP server. If we do we will let you know ahead of time.

  • Identified
    Identified

    We are currently aware of an issue with our DHCP server that is affecting a select number of customers. Our network team is actively investigating the situation and working to resolve it as quickly as possible.

    We have identified the issue and are currently working on a patch to resolve this issue.

    We kindly ask customers not to restart their devices, as this may prolong the issue or create additional challenges.

    We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.

Oct 2024

The Pastures
  • Resolved
    Resolved

    This has now been resolved, thank you for your patience and apologies for the downtime.

  • Monitoring
    Monitoring

    We're now monitoring the network to ensure stability.

  • Update
    Update

    We're expecting connections to be restored over the next few hours.

  • Update
    Update

    We are continuing to work on a fix for this incident. We hope to have a meaningful ETA in the next few hours.

  • Update
    Update

    We are continuing to work on a fix for this incident. Due to the location of the break, it could require roads to be dug which will require permits. At the moment our partners are working to resolve this without the need for civils work to be carried out.

  • Update
    Update

    A fibre break has been located and unfortunately it could take some time to fix. We are working with our partners closely to get a fix done as soon as possible.

  • Identified
    Identified

    We've identified an issue with our upstream provider and we are working with them to resolve the issue, and find the exact nature of the fault.

  • Investigating
    Investigating

    We are currently investigating this incident and we will provide an update as soon as possible.

Oct 2024 to Dec 2024

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