Yayzi - Internet Slowness – Incident details

The cable work has been successfully completed, and we have begun lifting speed management. Speeds should already be returning to expected levels for most customers.

We are, however, aware of an issue affecting DHCP for some customers. Our team is working on this as a matter of urgency. Please do not reboot, reset, or power off any equipment unless instructed to do so by our team.

Thank you for your patience and understanding as we resolve this issue.

We are pleased to inform you that a CityFibre engineer is now on-site and working diligently to add the extra capacity to the network.

Important: While the engineer is working, please refrain from running speed tests until we give the all-clear. Running speed tests during this process can produce inaccurate results and may interfere with diagnostics.

Thank you for your understanding and patience as we work to restore your service.

If you are experiencing extremely slow speeds, please do not reboot your equipment. Rebooting can disrupt your connection during this time.

Our works are complete on our side as planned and CityFibre engineers are now working on opening up the capacity between now and Friday on the network and normal service will resume.

We sincerely apologise for the issues you’re facing during this transition to a faster, more reliable network, and we appreciate your patience.